Shipping policy


At Elite Pet Distributors, we’re committed to getting your pet products to you quickly and safely — wherever you are in the world!

Processing Time

  • All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed after 12 p.m. EST will be processed the next business day.

  • You’ll receive a confirmation email with tracking details once your order has shipped.

Shipping & Delivery Estimates

Delivery times vary depending on destination and shipping carrier.
Most U.S. orders arrive within 3–7 business days, while international orders may take longer depending on customs and local postal processing.

Shipping Carriers

We partner with USPS, UPS, FedEx, and reliable international couriers to ensure your order arrives safely.

International Shipping

We proudly ship worldwide!
Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their local government.
Delivery times may vary depending on your country’s import process.

Order Tracking

Once your order ships, you’ll receive a tracking number via email or SMS so you can monitor your package in real time.

Lost, Damaged, or Stolen Packages

We are not responsible for packages lost, stolen, or damaged during transit.
If your order arrives damaged, please contact us within 48 hours at support@elitepetdistributors.com with photos of the product and packaging.

Incorrect Addresses

Please double-check your shipping address before placing your order.
We cannot reroute packages once shipped, and any reshipments may require additional shipping charges.

Questions?

If you have any questions about shipping or need help with an order, contact us at:
📧 support@elitepetdistributors.com
📞 (add your business phone number if applicable)